In-House Research awards based on customer feedback
Bancon Homes is pleased to announce that it has been awarded an Outstanding Award for customer satisfaction, alongside a Gold award for the seventh consecutive year.
The awards are run by specialist market research company, In-house Research who are an accredited supplier to the New Homes Quality Board. They help businesses capture, analyse and understand customer insights through an independent telephone survey, with customers who completed their home purchase in the year ended 31 December 2023.
Kevin McColgan, Chief Executive Officer at Bancon Group, said: “We are absolutely delighted to have not only have been awarded an Outstanding Award for customer satisfaction, and a Gold award for the seventh consecutive year, but to have achieved it with a 100% customer rating.
To hear that 100% of our surveyed customers would recommend Bancon Homes to their friends and family is an incredible achievement, and testament to the hard work, dedication, and exceptional quality and service every person in the business is delivering for our customers.”
Commenting on the significance of this award, Tom Weston, CEO of In-house Research Ltd said, “We are delighted to recognise and celebrate the exemplary performance of Bancon Homes in delivering exceptional customer experiences. This award underscores their commitment to providing unparalleled service and quality homes, making a positive impact on the lives of new homeowners.
Buying a new home should be an exciting and enjoyable experience, influenced by the fact that it’s the biggest investment we make in our lives. This Award recognises the lengths that Bancon Homes goes to, to support their customers and ensure their absolute satisfaction with their new home.”
Part of the Bancon Group, Bancon Homes currently has developments in Aberdeen, Banchory, Strathaven, Mintlaw and Wilkieston. Their outstanding commitment to Customer Service has also been recognised by the Aberdeen and Grampian Chamber of Commerce as they have been named as finalists in the category of Customer First for a 2024 Northern Star Business Award.
