Website Bancon Construction
Bancon Construction operates as a contractor covering both new build homes and refurbishment in the public and private sectors.
About us:
Bancon Construction specialise in large scale land-led affordable and retrofit projects across Scotland, tailored to meet the needs of social landlords, housing associations, and local authorities.
Our Retrofit service is an embodiment of our commitment to enhancing living spaces and contributing to a sustainable future. We offer a diverse range of retrofitting services, encompassing internal and external upgrades such as kitchen and bathroom renovations, insulation works, solar panel installations, heating upgrades, and more. Our approach is holistic, integrating energy-efficient solutions into every aspect of our work.
Overview:
We have a great opportunity for a Tenant Liaison Officer (TLO) to join our team. The successful candidate will be working on the HIP contract for Aberdeenshire Council, along with other ongoing retrofit projects, developing positive relationships with residents to provide information and support during the refurbishment and maintenance works.
Responsibilities:
- Maintain and develop all tenant related activities with control and co-ordination whilst establishing close working relationships with all customers, clients and external stakeholders (including Site Management and Sub-Contractors)
- Visit tenants in their homes to advise them on when and what work is being carried out & discuss programmed works & timescales.
- Providing support to tenants during the work programme.
- Participating in site and project team meetings when required.
- Monitor customer complaints, escalate and finding resolutions in partnership with the site team.
- Monitor customer satisfaction.
- Maintenance and correlation of all files and documents connected with the contract.
Skills / experience:
To be considered for this position applicants will have the following attributes:
- Ability to build trust and maintain positive relationships with diverse individuals.
- Ability to prioritise ongoing planned work, manage multiple tasks, appointments and work under pressure autonomously within allocated resources and to tight deadlines.
- Ability to handle complaints and resolve disputes calmly and professionally.
Requirement:
- Full UK driving license.
The successful candidate will be provided with a commercial vehicle for business use.