New Homes Sales Consultant

About us:

Bancon Group are one of Scotland’s leading construction and housebuilding companies, renowned for our commitment to quality, innovation and sustainability. Bancon Homes, the new homes development company within the Bancon Group, have been building homes for nearly 50 years and are widely recognised as one of the northeast of Scotland’s foremost homebuilding brands.

Overview:

Due to continued growth, we have an opportunity for an experienced New Homes Sales Consultant to join our expanding team supporting developments in Aberdeen City/ Aberdeenshire.

The successful candidate will be responsible for guiding prospective buyers through the entire home-buying process, ensuring a high-quality customer journey from initial enquiry to post-handover support.

Role:

• Welcome and assist all visitors, answer telephone and email enquiries promptly, and provide information on all current developments.
• Follow up all enquiries within agreed timescales to optimise sales opportunities.
• Qualify all leads and refer to specialist Mortgage Advisor.
• Follow up all enquiries within agreed timescales to optimise sales opportunities.
• Build and maintain strong relationships with potential and existing customers throughout their buying journey.
• Provide clear information about key milestones, estimated entry dates, and post-completion procedures.
• Maintain a comprehensive and accurate customer database with all relevant contact and transactional information.
• Conduct pre-contract meetings, colour choices appointments, and new home demonstrations.
• Manage a smooth and professional handover process in line with company procedures.
• Liaise regularly with the site team to understand build progress, handover dates, and stock availability.
• Ensure all show homes and stock plots are presented to a high standard.
• Support the marketing team with feedback and ideas for local promotions and events.
• Ensure compliance with health and safety policies, the Consumer Code, NHQB, and other regulatory frameworks.

Skills and experience required:

• Previous new homes sales experience
• Strong interpersonal and communication skills
• Customer-focused with a commitment to excellent service
• Confident negotiator and relationship-builder
• Highly organised with attention to detail
• Self-motivated and target-driven
• Adaptable to changing priorities and a dynamic work environment